Hi, how can we help?
Frequently Asked Questions
How do I sign up?
User account will be automatically created when patient performs a scan with a radiology practice that offers My Film Bag. You will get a notification to activate your account by SMS or email after your visit to the radiology practice.
Where is my report/results?
Some clinics will only release the report 72 hours after the scan took place, this is to allow your doctor adequate time to look at your report. We understand that your medical records are important to you, so please note that your doctor will always have immediate access, even if you don't.
Why don’t you just send my images to my doctor?
X-rays, ultrasounds and other medical images are usually sent by your radiology clinic to the referring doctor. My Film Bag makes it easier for you to share your images with other doctors or allied health providers. For example, your general practitioner might refer you to a specialist or you might need to access your x-rays or scans while you are travelling.
Why would I need to view, share or store my x-rays and scans?
Having immediate access to X-rays and scans may give doctors and other health professionals, such as physiotherapists and chiropractors, a more complete picture of your relevant medical history.
You might want to look at your images again, when you are not at your doctor’s surgery. Or, you may wish to share a special scan with family or friends.
X-rays and scans are an important part of your medical history in the same way as previous medications and blood tests are important. Having immediate access to X-rays and scans may give doctors a more complete picture of your relevant medical history.
Why doesn’t the provider store my images for me?
Your radiology provider does store and archive your images. You may request a copy of these images at any time. However, using My Film Bag gives you access to your images when you need them - without any wait.
How safe and secure is my data?
All images stored in My Film Bag are transferred to an industry standard data centre located in Australia. My Film Bag encrypts the transmission and storage of all images. Images in My Film Bag can only be viewed and shared by the person signed into the app: you control who can see your images.
What about my previous x-rays and scans? How can I access them through My Film Bag?
Using the mobile app or the website you can log in to your account to access any previous x-rays or scans stored by your provider or any other provider that supports My Film Bag.
My Film Bag now supports the importing of images from CD-ROM's and USB's.
What happens if I go to a different x-ray clinic for a future x-ray or scan?
You can access your x-rays or scans from any provider that supports My Film Bag. Or you can import your films or CD-ROM to My Film Bag via our importing service.
Terms & Definitions
Radiology can be tricky and there might be some terms used in My Film Bag you're not familiar with. We've listed terms below which are specific to My Film Bag, or used in a particular way in My Film Bag.
A 'study' is defined by visit and machine on the same day. If you attend a clinic and have a set of X-rays, that's one study. If you have a set of X-rays and an ultrasound that's 2 studies.
This is your unique patient identifier for the particular radiology practice your scan done.
Can also be referred as RI Number or Study Code, is usually a combination of numbers and letters. This number/code is a unique value which represents your scan done at that particular radiology practice.
What you'll need
My Film Bag Account
My Film Bag will automatically create an account for you with your email address or mobile number that you have provided to your radiology provider.
If you have yet to receive an activation SMS/email you can request a new one here.
Web Browser / My Film Bag App
You'll will need a HTML5 capable browser. My Film Bag currently supports the following browser versions:
Alternatively, you can download the My Film Bag app from Apple App store or Google Play store.
Add X-rays or Scans
In most cases, scans are automatically subscribed to your account. There are no additional steps required. Sometimes there can be extended delays before your images will be subscribed to your account.
Viewing my X-rays and Scans
You can view your X-rays and Scans by clicking on the View Images photo button or by clicking on the scans thumbnail.
Using the image viewer
Scroll through the images available in the image box by left clicking and dragging up and down. Alternatively, use your mouse scroll wheel.
Changes the contrast of the image. You can either use the pre-set settings when you click the button or left clicking and dragging up or down on an image will also change contrast.
Lets you zoom in and out of the images by left clicking and dragging up or down on an image.
Lets you move the images around by left clicking and dragging on an image.
Lets you select the annotations (Measure Length / Free hand draw). You can delete the annotation by selecting it and hitting DEL on your keyboard.
Allows you measure the length of the images on the screen by allowing you to draw a ruler on an image.
|Free hand draw
Allows you draw on the images.
Choose how multiple series are displayed on screen. A series are grouped images (an example would be multiple images from a CT scan).
Choose how images are displayed on screen.
Removes changes that have been made to images by other tools.
Show or hide the technical details around the edge of images.
Show or hide the annotations.
Export images as a PNG file.
Allows image synchronisation when scrolling through images. This can be either image number or slice location.
Scrolls automatically through a selected image series.
Viewing my report
As well as viewing your images and scans with My Film Bag, you can also view your report. A report is the document that the radiologist writes upon viewing your scan or images. This document includes important information about your image or scan, such as where the broken bone is!
Some clinics will only release the report 72 hours after the scan took place. This is to allow your doctor adequate time to look at your report. We understand that your medical records are important to you, so please note that your doctor will always have immediate access, even if you don't.
To view your report click on the Report assignment button.
Uploading X-rays and Scans
You can upload images from old CDs and USBs to your Film Bag account by using our My Film Bag Medical Image Uploader.
In order to gain access to the Medical Image Uploader you must be subscribed to the Unlimited Studies Plan.
To download the Medical Image Uploader go to Upload an X-ray or Scan section.
Adding a subscription
At My Film Bag we take security seriously. You can check your X-rays or scans activities, such as:
- when it was accessed,
- when a share code was generated, etc.
To check the activities of your scan click on the Activity monetization_on button.
Edit my account detaiils
To edit your acccount details go to My Account section.
Delete your account
How do I delete my account?
When you delete your account, all your profile and X-rays and scans will be permanently removed.
After you delete your account, you can't sign up again with the same mobile number or email address.
If you wish to sign up again with the same details, then you will need to contact us.
To permanently delete your account:
- Go to the Delete Your Account page. If you're not logged into My Film Bag on the web, you'll be asked to log in first.
- Let us know why you want to delete your account and enter your password.
- Click or tap Permanently delete my account.